If you have taken out a plan with rent, you have an obligation to pay your rent each month in line with your plan.
When having difficulties making your monthly payment, you should contact us as soon as possible. The sooner we are aware of it, the more chance we have of helping you. We will work together to find, where possible, a solution or arrangement to address the problem.
You should be aware that, in the worst case, you may be at risk of losing your home for non-payment of rent.
If you require additional support with your finances, we suggest you contact Citizens Advice who may help you find a solution. For further details visit
www.citizensadvice.org.uk